SHOP TERMS

Last updated: September 2026

These terms apply when you purchase a book from Alex Murphy CX, which is operated by Experience Works Limited, through alexmurphycx.com.

Experience Works Limited is a New Zealand business operating in trade and based in Auckland, New Zealand.

Orders & Payment

All prices shown on the website are in New Zealand dollars (NZD).

Any applicable delivery charges will be shown before you complete your purchase.

Payment is required at checkout. Your order is confirmed once payment has been successfully processed.

If we are unable to fulfil your order, we will contact you and provide a full refund.

Pre-orders

The book is currently available for pre-order.

Books are expected to begin dispatching during the first week of October 2026. This is an estimated dispatch timeframe rather than a guaranteed delivery date.

If there is a material delay to the expected dispatch timeframe, we will contact you using the email address provided with your order and provide an updated timeframe.

If we are unable to fulfil your pre-order, we will cancel the order and provide you with a full refund.

If you need to update your delivery address before your order has been dispatched, please contact us as soon as possible at hello@alexmurphycx.com. We cannot guarantee that delivery details can be changed once an order has been dispatched.

Your rights under the Consumer Guarantees Act 1993 continue to apply to pre-orders.

Shipping & Delivery

Books will be sent to the delivery address you provide at checkout. Please check that your delivery details are correct before placing your order.

Any estimated delivery timeframes shown on the website are a guide. We will arrange delivery within the timeframe stated on the website or, where no timeframe is stated, within a reasonable time.

Delivery timeframes begin from dispatch, not from the date a pre-order is placed.

If your book does not arrive, arrives damaged, or there is another issue with delivery, please contact us at hello@alexmurphycx.com.

Returns & Change of Mind

We do not offer refunds or exchanges simply because you have changed your mind, unless we agree otherwise.

This does not affect any rights you have under the Consumer Guarantees Act 1993.

Faulty, Damaged or Incorrect Orders

If your book arrives damaged, faulty, is not the book you ordered, or does not match its description on the website, please contact us at hello@alexmurphycx.com as soon as reasonably possible.

Please include your order details and, where relevant, photographs showing the issue so we can resolve it quickly.

We will meet our obligations under the Consumer Guarantees Act 1993, which may include providing a replacement, refund or other appropriate remedy depending on the circumstances.

Consumer Rights

Nothing in these terms limits or excludes any rights you have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other rights that cannot legally be excluded.

Under New Zealand consumer law, goods sold by businesses must meet certain guarantees, including being of acceptable quality, matching their description and being delivered within the agreed or a reasonable timeframe.

Contact

Questions about your order? Please contact:

Alex Murphy CX
Operated by Experience Works Limited
Email: hello@alexmurphycx.com
Auckland, New Zealand