PRIVACY POLICY
Effective date: 9 September 2026
Alex Murphy CX is operated by Experience Works Limited, a New Zealand company.
This policy explains how Alex Murphy CX ("Alex Murphy CX", "we", "us" or "our") collects, uses, stores and protects your personal information when you visit alexmurphycx.com, contact us, make a speaking or media enquiry, sign up to receive updates, or buy a book or other product from our website.
We handle your personal information in accordance with the New Zealand Privacy Act 2020 and its Information Privacy Principles. We only collect information we reasonably need, use it for the purposes described in this policy, and do not sell your personal information.
The information we collect
Information you give us directly. When you complete a contact or enquiry form, make a speaking, media, collaboration or other enquiry, sign up to receive updates, or place an order, we may collect information such as your name, email address, phone number, organisation, the contents of your message and, for purchases, your delivery address and order details.
Payment information. If you buy a book or other product from the website, your payment is processed securely by our payment provider. We do not see or store your full payment card details.
Information provided by someone else. Occasionally we may receive personal information about you from another person or organisation. For example, an event organiser, speaker agency, business contact or someone purchasing an item for delivery to you may provide us with your details. Where required by the Privacy Act, we will take reasonable steps to let you know that we have collected this information, why we have it, and how it will be used.
If you provide us with personal information about another person, please make sure you are authorised to provide it.
Information we collect automatically. Like most websites, we and our website providers may automatically collect limited technical information when you visit the website. This may include your IP address, browser type, device information, pages viewed, approximate location and information about how you arrived at the website.
We may use cookies and similar technologies to operate the website, understand how people use it and improve its performance. You can manage cookies through your browser settings and, where available, through the cookie controls shown on the website.
The website may also contain embedded content or links to third-party websites, such as media interviews, articles, social media platforms, event websites or other businesses. Those third parties may collect information in accordance with their own privacy policies.
How we use your information
We may use your personal information to:
respond to speaking, media, business, collaboration and general enquiries;
communicate with you about an enquiry or booking;
process, fulfil and deliver book or other product orders;
manage payments, returns, refunds and customer support;
send newsletters, articles, updates or other communications where you have chosen to receive them;
understand how visitors use the website and improve its content, functionality and performance;
protect the security and integrity of the website and our systems;
keep appropriate business and financial records; and
meet our legal, regulatory and tax obligations.
We will not use your personal information for an unrelated purpose unless we have a lawful basis for doing so or have told you about that use.
Email and marketing communications
If you sign up to receive emails from Alex Murphy CX, we may send you occasional updates about new articles, books, events, speaking appearances, ideas, products or other things we think may be relevant.
You can unsubscribe at any time by selecting the unsubscribe link in one of our emails or by contacting us at hello@alexmurphycx.com.
We will not sell or provide your contact details to another organisation for its own marketing purposes.
Who we share your information with
We only share personal information where reasonably necessary to operate the website, fulfil orders, communicate with you or run Alex Murphy CX.
Depending on the services being used on the website, these providers may include:
Squarespace, for website hosting, website forms and online store functionality;
Stripe, or another payment provider made available through the website, to securely process payments;
Squarespace Email Campaigns, where used to manage mailing lists and send email communications;
delivery, courier or postal providers where required to fulfil an order; and
professional advisers or service providers where reasonably necessary to operate the business.
We may also disclose personal information where required or permitted by law.
We do not sell your personal information.
Storage, security and overseas processing
We take reasonable steps to protect the personal information we hold against loss, unauthorised access, misuse, disclosure or alteration.
Some of the technology and service providers we use may store or process information outside New Zealand, including in the United States or other countries.
Where an overseas provider stores or processes information on our behalf, we remain responsible for handling that information in accordance with our obligations under the Privacy Act where applicable.
Where we disclose personal information to an overseas organisation in circumstances covered by the Privacy Act's overseas disclosure requirements, we will take the steps required by the Act to ensure that appropriate privacy safeguards are in place.
How long we keep your information
We keep personal information only for as long as it is reasonably required for the purposes for which it was collected, or for as long as we are required to keep it by law.
For example, some transaction and financial records may need to be retained to meet accounting or tax obligations.
When personal information is no longer required, we take reasonable steps to securely delete, destroy or de-identify it.
Your rights
Under the New Zealand Privacy Act 2020, you have the right to ask us:
for access to the personal information we hold about you; and
to correct personal information if you believe it is inaccurate or incomplete.
To make a privacy request, contact us at hello@alexmurphycx.com.
We will respond as soon as reasonably practicable and within any timeframes required by law.
Children
Alex Murphy CX is intended primarily for an adult and business audience and is not specifically directed at children.
We do not knowingly collect personal information from children except where this may reasonably occur in connection with a product purchase, event or other interaction and it is appropriate and lawful to do so.
Changes to this policy
We may update this privacy policy from time to time to reflect changes to the website, the services we use or our legal obligations.
When we make changes, we will publish the updated policy on this website and update the effective date shown at the top of the page.
The version published on the website will be the current version.
Contact and complaints
If you have any questions, requests or concerns about how we handle personal information, please contact:
Privacy Officer
Alex Murphy CX
Operated by Experience Works Limited
Email: hello@alexmurphycx.com
Auckland, New Zealand
If you are not satisfied with how we have handled a privacy matter, you can also make a complaint to the Office of the Privacy Commissioner, which oversees the Privacy Act 2020 in New Zealand.